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Frequently Asked Questions
You can request a ride through Chayah Care Rides and speak to an operator 24/7.
Driver availability depends on your location, the time of day, and number of other rides being requested. In the majority of cases, your ride will arrive within 15 minutes — so be ready to leave when you call! In some cases, there may be no availability.
Yes! Up to four people can share one car at no extra charge.
Typically, it will be a 4-door sedan. While you are on the phone with us, we will be able to tell you the vehicle type/color, license plate, and driver name that you should expect. We can attempt to request a larger or smaller vehicle; please call and let the operator know if you have a vehicle size preference.
You can take a trip 100 miles in any direction.
Account holders should not request a ride for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride. An under 18 taking a trip alone is a safety concern, and our Community Guidelines help keep you and the rider safe.
We strive to make your experience with Chayah a positive experience every single time, but sometimes mistakes happen. And when they do, we are always here to make things right. If you experienced an issue with your ride, please be sure to contact our ride department via phone at 254768695355
or via email at support@chayahcarerides.co.ke within 48 hours of the ride being completed. Letting us know immediately helps us better advocate for you.
Yes, as independent contractors, drivers have the freedom to cancel for any reason, up until and including the time they pick you up, and usually that reason is undisclosed. Though we cannot prevent this from happening, Chayah Care Rides can catch it when it does happen and re-request a replacement driver.
Award-winning, client-focused ride company serving individuals with disabilities. Chayah Care Rides ensures safe, reliable, and assisted transport with compassion at the heart of every journey.